Privacy Policy 91win88

1. Introduction

This Privacy Policy is issued by 91win88, an online gambling platform operating under international licensing. It describes our commitment to protecting the personal information of all users who register and use the services offered through the 91win88 website.

By registering an account or continuing to use this website, you agree to the terms set out in this Privacy Policy. We encourage you to read this document thoroughly before providing any personal information to us.

2. Information We Collect

When you register an account, make a deposit, use gaming features, or contact our customer support, 91win88 may collect various types of personal information. The following are the categories of information we collect:

• Identity information: full name, date of birth, identification card number (MyKad), and nationality.
• Contact information: email address, mobile phone number, and residential address.
• Financial information: details of the payment method used, deposit and withdrawal history, and transaction records.
• Account information: username, password stored in encrypted form, and gaming activity records.
• Technical information: IP address, web browser type, operating system, and cookie data.
• Communications: correspondence records and chat logs with the customer support team.

This information is collected directly from you during the registration process, or automatically when you use our services. We only collect information necessary for the purposes stated in this policy.

3. Purpose of Use

The personal information you provide to 91win88 is used for legitimate and specific purposes. We do not use your information beyond the scope set out in this policy.

• Processing account registration and verifying your identity in accordance with licensing requirements.
• Processing deposits, withdrawals, and all other financial transactions.
• Providing 24/7 customer support in Malay and English.
• Sending account-related information, active promotions, and service updates.
• Detecting and preventing fraud, money laundering, and activities that violate the terms of service.
• Complying with applicable legal requirements and international licensing regulations.
• Improving the user experience based on anonymised usage behaviour analysis.

We only use your data for purposes to which you have given consent, or which are lawfully permitted under the regulatory framework binding 91win88.

4. Sharing Information With Third Parties

91win88 does not sell your personal information to any third party. However, there are certain situations where we need to share information with trusted partners to enable our services to function properly:

• Payment service providers that process your transactions, including Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay and cryptocurrency platforms.
• Third-party gaming platform providers that supply slot games, live casino and sports products within the 91win88 ecosystem.
• Authorities or regulatory bodies that require it based on legal obligations.
• Technology service providers that assist with platform hosting, security, and technical operations.

5. Data Security Measures

Protecting your personal information is a top priority for 91win88. We apply multiple layers of technical and organisational security to ensure your data is not exposed to unauthorised access.

• All data transmitted between your web browser and our servers is encrypted using 256-bit SSL protocol.
• Account passwords are stored in hashed form and cannot be read in their original form by anyone.
• Our systems are continuously monitored to detect any suspicious access attempts.
• Access to databases containing personal information is restricted to authorised staff only, with full access logging in place.

Although we take all reasonable precautions, no system can be guaranteed 100% secure. In the event of any security incident involving your data, we will notify you within a reasonable timeframe in accordance with our incident response protocol.

6. Your Rights as a User

As a 91win88 user, you have certain rights regarding your personal information. We respect these rights and make it easy for you to exercise them:

• Right of Access: You have the right to request a copy of the personal information we hold about you.
• Right to Rectification: You may ask us to correct any information that is inaccurate or incomplete.
• Right to Erasure: In certain circumstances, you may request deletion of your personal information, subject to legal compliance requirements.
• Right to Restriction of Processing: You may ask us to limit how we process your data in certain situations.
• Right to Object: You may object to the use of your data for direct marketing purposes.

To exercise any of the above rights, please contact our customer support team via 24/7 live chat or email at [email protected]. We will process your request within a reasonable timeframe.

7. Use of Cookies and Tracking Technologies

91win88 uses cookies and similar technologies to improve your experience on our platform. Cookies are small data files stored on your device when you visit our website.

• Essential Cookies: Required for basic platform functionality, such as authenticating your session login.
• Performance Cookies: Help us understand how users interact with the platform for continuous improvement.
• Functional Cookies: Store your preferences such as language and display settings.

You can manage cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality of some parts of the 91win88 platform.

8. Data Retention Period

91win88 retains your personal information for as long as necessary for the purposes stated in this policy, or for as long as your account is active. The retention period is also influenced by applicable legal and regulatory requirements.

Financial and transaction records are kept for the period required to meet international licensing requirements and audit obligations. Once the retention period ends, your data will be securely deleted or anonymised.

9. Changes to This Privacy Policy

91win88 reserves the right to update or amend this Privacy Policy at any time. Any significant changes will be communicated to you via a clear notice on this website or by email to the address registered in your account.

We encourage you to review this page periodically to stay informed about the latest privacy practices at 91win88. The "updated" date at the top of this policy reflects the date of the most recent amendment.

10. Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal information, please contact our privacy team:

• Via 24/7 live chat available directly on the 91win88 website.
• Via email at: [email protected]
• Support is available in Malay and English.

We make every effort to respond to all privacy-related enquiries with full attention. Complaints involving possible data breaches will be prioritised for immediate investigation.